Mr. Telephone Man...
...is looking a bit lean these days. Particularly hungry-looking is the telephone man in hotels, where telephone surcharge revenue has declined 16% since 2000 and doesn't look to get better any time soon.
The biggest reason, of course, is the explosive growth of affordable wireless phone service. Hotel phone charges have been over-the-top, outrageously high for decades. The difference now is that people have a choice and, in most cases, wireless phone roaming charges are STILL cheaper than using the in-room phone.
As an ex-hotel person I hate to see a line of revenue cut-off, but I honestly can't see this trend changing any time soon.
For more detailed info on hotel phone usage stats (for you number geeks out there), check out this article atHospitalityNet.org.
oh, yea... Happy Halloween!
The biggest reason, of course, is the explosive growth of affordable wireless phone service. Hotel phone charges have been over-the-top, outrageously high for decades. The difference now is that people have a choice and, in most cases, wireless phone roaming charges are STILL cheaper than using the in-room phone.
As an ex-hotel person I hate to see a line of revenue cut-off, but I honestly can't see this trend changing any time soon.
For more detailed info on hotel phone usage stats (for you number geeks out there), check out this article atHospitalityNet.org.
oh, yea... Happy Halloween!
posted by Dy at 11:39 AM
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